1. Scope
This policy applies to the Top Realty Clicks website, its public pages and the contact or marketing-plan interactions available through the site. It describes the information we may handle when you browse the site, choose to contact us, or work with us after an enquiry.
Top Realty Clicks provides digital marketing services for real-estate agents, broker teams, builders, developers and channel partners. This policy is intended to be readable and practical. It should be read together with our Terms of Use and, where relevant, our Cookie Policy.
2. Information we collect
Information you provide
If a live form, email link or other contact channel is connected to this website, you may choose to provide your name, work email, company or team name, phone number, property details, area, campaign goals and any other information you include in your message.
Information collected automatically
Like most websites, the hosting environment or services connected to the site may record basic technical information such as an IP address, browser type, device type, referring page, pages viewed and approximate times of access. The exact information depends on the hosting, analytics and form services that are configured.
Information from business conversations
If you become a prospect or client, we may keep notes about your goals, properties, campaign activity, approvals, communication preferences and project decisions so that we can provide the service and communicate clearly.
3. How we use information
We may use information to respond to enquiries, prepare a marketing plan, understand your market and sales goals, provide requested services, manage project communications, improve our pages and campaigns, prevent misuse, and meet applicable legal or accounting requirements.
Where you ask us to contact you, we use the details you provide for that conversation. We do not treat an enquiry as permission to send unrelated promotional messages. If we introduce a newsletter or other recurring communication, we will provide an appropriate choice to opt in or opt out.
Service and campaign information
When we work with a client, we may use property, project, audience and performance information to deliver marketing work. We aim to use only information that is relevant to the agreed work and to follow any reasonable instructions about confidentiality, access and deletion.
5. Retention
We keep information for as long as it is reasonably needed for the purpose for which it was collected, including responding to an enquiry, delivering a service, maintaining business records, resolving disputes or meeting legal obligations.
Retention periods can vary. For example, a short-lived contact request may not need the same retention period as a client project record or an invoice. When information is no longer needed, we may delete it, anonymise it or securely archive it according to our operating and legal requirements.
6. Your choices and rights
Depending on where you live and the law that applies, you may have rights to ask what personal information we hold, request a correction, ask for deletion, object to or restrict certain processing, withdraw consent where processing relies on consent, or request a copy of information in a portable format.
To make a request, email hello@toprealtyclicks.com with enough context for us to understand the request. We may need to verify identity and may have to retain certain information where the law requires or permits it. You may also have the right to complain to a relevant data-protection authority.
7. Security
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure. No website, email system or online transfer can be guaranteed completely secure, so please avoid sending sensitive information that is not necessary for an initial marketing conversation.
Access to client and enquiry information should be limited to people and providers who need it for the relevant work. If we become aware of a security incident that requires notification under applicable law, we will follow the relevant notification process.
8. Changes to this policy
We may update this policy when the website, services, legal requirements or connected tools change. The updated version will be posted on this page with a new effective date. If a change is significant, we may provide an additional notice through the site or another reasonable communication channel.
9. Contact
Questions about this policy or a privacy request can be sent to hello@toprealtyclicks.com. Please include “Privacy” in the subject line and describe what you need so we can route the request appropriately.
Top Realty Clicks
Digital marketing for real-estate agents and teams
Email: hello@toprealtyclicks.com